We're pleased to announce the launch and instant success of our new live prepress support service here on aldridgesolutions.co.uk!

After a short trial of online live help systems and remote desktop solutions we've today added a system to our website that allows you to chat live with our prepress RIP and workflow experts to ask any questions or get instant technical support for all those problem jobs that simply have to be on press today. While we can't promise to always be available, when one of our prepress experts is online you'll clearly see an Live Help box at the bottom right of your screen whenever you visit www.aldridgesolutions.co.uk, just click on the box and ask your question!

We'll always assess your problem free of charge and give you a quick and affordable quote for any remote support work we might propose to fix the problem, and if it's a quick answer we'll just tell you for free.

Within 2 hours of launch of the new service we were pleased to help a designer and the prepress department who were struggling to output his files in Georgia, USA. Not only did we achieve the work within the time estimate, that same afternoon, but we also updated their Harlequin RIP settings to improve quality and provided them a range of new options and fixes to long standing problems with their Xitron Navigator Harlequin RIP.

If only every idea we had proved to be a hit so quickly!