We have today released new tools for Windows computers to allow us to provide easy remote support services. Aldridge Solutions Support Tools will allow our engineers to remote connect, with your permission, to your prepress and press PCs to trouble shoot and resolve a wide range of technical problems saving you money on call out fees and down-time.
We can provide remote support for all our software solutions and a wide range of third party RIPs and workflows. Whether you need help getting a problem job through your Harlequin RIP be that the Xitron Navigator™, Compose Express RIP™, ECRM RIPMate™, HighWater Torrent™, Dianippon Screen HQ510™, RTI RIP-Kit™, Presstek Momentum RIP™ or any other brand, support, training or configuration of your StudiRIP, or help resolving a problem with your CIP3, proofer, preflighting, imposition software - we're here to help.
For more details please see Prepress Remote Support Tool